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Frequently Asked Questions

 

GENERAL ENQUIRY

  • Why choose Jimikki?

Our products are customized and are made with world-class advanced micro plating techniques. Customers will never strong back from us once they get to feel through the desired products.

 

  • Why are your prices attractive?

Our priority is customer satisfaction and we don't charge much extra for every product. This has led us to be one of the best in this industry.

 

  • Are discounts available?

Discounted rates are given for each product. Yes, we do provide more discounts during festivals and if you order in a bulk.

 

  • Is it secure to buy jewellery online at jimikki.in?

Yes, our site is 100% safe to use as we take the utmost priority to take care of our customer details.

 

User Account & Registration

  • How do I register on jimikki.in?

Registration is quite simple. Simply log on to our website www.jimikki.in and press sign up and enter the details. Now you are a registered user.

 

  • I forgot my password. What should I do?

Forgetting a password is not an issue. You can click on forgot my password icon while signing in. We will direct you to set a new password within minutes.

 

  • How do I change my password?

Changing your password is easy. While signing in you get an icon forgot password and we will direct you to change your password.

 

PLACING AN ORDER

  • What payment options do I have?

You can pay using Visa, Master, Rupay, or G pay options.

 

  • Will I be charged tax?

All our products price are mentioned including the tax, so you don't have to pay any extra amount mentioned along with the product.

 

  • How can I cancel my order?

Go to my orders page after you log in to the website. You can see an icon named cancel my order. Click it and confirm again and your order will be canceled accordingly. The refund amount will be credited to your bank account within 3 business days.

 

  • How long will it take for my purchase to be delivered?

Within Kerala, you can expect to get your product with 3 days. The product will be delivered within 3-7 days if it's outside Kerala and international orders may take 15 business working days.

 

Payment Options

  • What are the available payment options?

You can pay using Visa, Master, Rupay, or G pay options.

 

  • How does the online payment system work?

 After placing an order on our site, the payment gateway you choose securely takes and stores the transaction data. It is then forwarded to the bank and transfer the encrypted information to the customer’s card issuing bank for approval.

 

After getting confirmation from the bank, the information chain is backtracked, and we inform you about the transaction status within three seconds since the order.

 

Shipping & Delivery

 

  • How long would it take for me to receive my order?

Within Kerala, you can expect to get your product with 3 days. The product will be delivered within 3-7 days if it's outside Kerala and international orders may take 15 business working days.

 

  • Do you offer free shipping?

Yes, free shipping is available for the purchases done above 500 rupees.

 

  • Do you shipment all over India?

Yes, we do ship all over India as well as abroad.

 

  • How do I check the status of my order?

After logging in to our site, you can check my orders page where you will get the status of your order.

 

  • What can I do if my order is delayed?

If in case if the order is delayed, we request you to kindly let us know over the phone or mail. We check with the courier department and let you know the exact reason.

 

  • What happens if my order gets shipped to the wrong address?

If it's shipped to the wrong address, we request you to kindly cancel the order and place the order again with the correct shipping address.

 

  • Where can I find my tracking number?

A tracking number will be provided to your registered mobile number as well as email id.

 

  • Where can I view an invoice for my order?

Your invoice can be viewed under the orders section once you log in to our website. You can take a print out of the invoice if needed.

 

  • What happens if my order is delivered damaged?

We request you to kindly take a video of unboxing the product you get. If the product is damaged, we replace it with another piece of the same product within a week.

 

CUSTOMIZATION

 

  • Can you help me design and custom make my jewellery?

Yes, we do customized jewelry designs. You just have to let us know your desired design and we are happy to craft it for you.

 

  • How long does it take to make?

It depends on the design type.

 

Customer Support

 

  • Can I speak to someone about a problem on the website?

Yes, definitely, our customer support is available 24/7 and is ready to help you out anytime.